Hello all, this is now day 3 of my experiences with Hawk Host, with whom I have set up a first reseller account.

Plan purchased: “Advanced” – 15GB/150GB, Seattle location

Sign-up experience:
My time zone is 12 hours ahead of Hawk Host’s offices, so when I placed my order in the evening on a Sunday night, the billing department was not open. I waited about 3 hours after signing up and paying through credit card before opening a ticket. My password for their help desk system was not the same as in the client area (and was not supplied in a welcome email) so I had to use the forgotten password feature to access the ticket area. I initially made a ticket to support, forgetting that the request was billing-related. It received a response literally within a minute and was pushed to the billing department. 3 hours later a response was received from Tony, the CEO of Hawk Host. There was a minor abnormality which had to be explained and then I was activated and ready to go. The experience was not unpleasant, but I would have to say I didn’t overly feel welcomed (fast support and responses, but very to-the-point in nature). I do understand though that I was probably one of many new customers to be dealt with by billing so no worries there.

Support:
I can’t yet give a good assessment as I haven’t had to use it for any server issues. However, I did open a ticket to enable SSH access which was again responded to within a minute.

Speed/servers:
I would say the speed is alright – can’t assess this too much as it’s only been a few days and my home internet connection is slow anyways. However, one thing I wasn’t expecting was to see server loads averaging at about 9. As of this posting I see:
Load Averages: 10.10 9.69 9.78
Can others please comment and say whether this is normal? I believe the servers are 4x quad-cores with 12GB memory. Ping times tested from 2 different connections overall are OK compared to other sites, but there seems to be some jitter and/or inconsistency in results, which I did not observe with most other sites.

Overall assessment:
To conclude my first 3 days with Hawk Host were good. Sign-up and activation was reasonable and support responses were very fast. I am however slightly concerned about the server speed and load (seemingly high-ish averages and strange ping responses), although as of yet it hasn’t affected my usage of the package.

Sign-up: 4/5 (process was slightly confusing)
Support: 5/5 (very fast, so far gets the job done)
Speed: 3.5/5 (load and ping responses not what I expected, but still very usable)
Overall: 4.5/5 (all in all still a very good experience)

Congratulations to Tony and the whole team at Hawk Host, I hope to remain a customer for quite a while!

I’ve reported the domain to moderators for verification

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