Ok, I just signed up for a hosting plan with Hawk Host and plan on doing a review at 1 month, 6 months, and 1 year for everyone. Today I will give my review of my sign up day.
Registration: 6:30 PM EST
Welcome E-mail: 8:30 PM EST
2nd Welcome E-mail: 8:35 PM EST
I signed up and once my welcome email came in later that evening I noticed my IP address was not present in the email and my nameservers hadn’t yet resolved to the new host. Also, I signed up with a coupon that hadn’t been applied to the billing system yet. I immediately went on the live chat and spoke with Tony and had everything resolved within 3 minutes of the start of the live chat. About 20 seconds after mentioning the billing issue I hit refresh on the billing site and Tony already had the issue resoved. He was kind and willing to deal with my numerous brain farts I had during our conversation. My site was up running its temporary page about 20 minutes after our conversation and the nameservers had resolved by then.
All in all, the problems were small and likely would have been fixed very soon had I not been waiting anxiously for the welcome email, as Tony seemed very aware of the problem as soon as I logged onto the Live Chat.
So far things have not gone off without a hitch, but the support has been present and quick when it needed to be, which I prefer to see over an automated system with no problems that takes hours to get support from. Congrats to Tony on making my first few hours with Hawk Host my best hosting experience yet.